Your Data, Your Rights: 11ph22 is committed to protecting the personal information of every player on our platform. This Privacy Policy is written in plain, accessible English so that Filipino players can clearly understand how their data is handled. By using the 11ph22 platform, you consent to the practices described in this policy.
1 Overview
This Privacy Policy ("Policy") describes how 11ph22 ("we," "us," or "our") collects, processes, stores, and protects personal information provided by users ("you" or "player") of the 11ph22 website and platform (collectively, the "Platform").
11ph22 operates as an online casino and sports betting platform serving Filipino players. As part of our operations, we collect and process personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal information collected through the 11ph22 Platform, including information collected during account registration, gameplay, financial transactions, customer support interactions, and your general use of the Platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.
2 Personal Data We Collect
11ph22 collects personal data that is necessary for the operation of the Platform, the provision of our services, and compliance with our legal obligations. The categories of personal data we collect include:
2.1 Registration and Identity Data
- Full legal name
- Date of birth (for age verification — players must be 21 years of age or older)
- Philippine mobile number and email address
- Username and encrypted password
- Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys ID) submitted for KYC verification
- Proof of address documentation
2.2 Financial and Transaction Data
- GCash account details, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals
- Transaction history, including deposit amounts, withdrawal requests, and gaming activity
- Account balance information
2.3 Technical and Usage Data
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Session duration, pages visited, and features used on the Platform
- Login timestamps and access logs
2.4 Communications Data
- Records of live chat conversations with 11ph22 support staff
- Email correspondence with 11ph22
- Feedback, complaints, and dispute records
2.5 Responsible Gaming Data
- Deposit limits, session time settings, and self-exclusion requests set by the player
- Responsible gaming assessments and related communications
Sensitive Personal Information: Government-issued ID documents and financial account details are classified as sensitive personal information under Philippine law. 11ph22 applies heightened security measures to the storage and processing of such data.
3 How We Use Your Personal Data
11ph22 uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, and manage your 11ph22 player account, including processing your registration and verifying your identity.
- Service Delivery: To provide access to games, process bets, calculate and credit winnings, and deliver the full range of 11ph22 platform features.
- Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and other supported Philippine payment methods, and to maintain accurate transaction records.
- Identity Verification (KYC): To verify your identity and age in compliance with applicable Philippine regulations and our internal anti-money laundering (AML) policies.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its players.
- Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulations, and the requirements of relevant regulatory authorities, including record-keeping obligations.
- Responsible Gaming: To administer responsible gaming tools including deposit limits, self-exclusion, and session reminders, and to identify players who may be at risk of problem gambling.
- Customer Support: To respond to your inquiries, complaints, and support requests via live chat and email.
- Platform Improvement: To analyze usage patterns and technical performance data to improve the 11ph22 Platform and user experience.
- Communications: To send you account-related notifications, security alerts, and, where you have consented, promotional communications about 11ph22 offers and updates.
4 Legal Basis for Processing
11ph22 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
- Contractual Necessity: Processing is necessary for the performance of our contract with you — specifically, to provide the 11ph22 platform services you have registered to use.
- Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including KYC requirements, AML regulations, and data retention obligations.
- Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform, including fraud prevention and platform security, provided such interests are not overridden by your rights and interests.
- Consent: Where we rely on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting 11ph22 support or updating your account preferences.
5 Sharing Your Personal Data
11ph22 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, to the extent necessary to process your deposits and withdrawals.
- Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with age and identity verification.
- Game Software Providers: Game developers and software providers whose games are available on the 11ph22 Platform, to the extent necessary for game operation and integrity.
- Regulatory and Law Enforcement Authorities: Philippine regulatory bodies, law enforcement agencies, and courts, where we are required by law to disclose your information or where disclosure is necessary to protect the rights, property, or safety of 11ph22, its players, or the public.
- Professional Advisors: Legal, accounting, and compliance advisors engaged by 11ph22, subject to professional confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of 11ph22's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred outside the Philippines, 11ph22 ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines, including contractual data protection clauses with the receiving party.
6 Data Retention
11ph22 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
- Account Data: Retained for the duration of your active account relationship with 11ph22, and for a minimum of five (5) years following account closure, in accordance with applicable AML and record-keeping regulations.
- Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
- KYC and Identity Documents: Retained for the duration of your account and for a minimum of five (5) years following account closure or the completion of the relevant verification process.
- Customer Support Records: Retained for a minimum of two (2) years from the date of the interaction, or longer if the matter relates to an ongoing dispute or legal proceeding.
- Technical and Usage Logs: Retained for up to twelve (12) months from the date of collection, unless retention for a longer period is required for security or legal purposes.
When personal data is no longer required for any lawful purpose, 11ph22 will securely delete or anonymize it in accordance with our internal data disposal procedures.
7 Data Security
11ph22 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
- Encryption: All data transmitted between your device and the 11ph22 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Sensitive data stored on our systems is encrypted at rest.
- Access Controls: Access to personal data is restricted to authorized 11ph22 personnel and service providers who require access to perform their functions. All access is logged and monitored.
- Password Security: Player passwords are stored in hashed form using strong cryptographic algorithms. 11ph22 staff cannot view your password in plain text.
- Fraud Monitoring: 11ph22 employs automated and manual fraud detection systems to identify and respond to suspicious account activity in real time.
- Regular Security Reviews: Our security practices and infrastructure are reviewed and updated regularly to address emerging threats and vulnerabilities.
Your Role in Security: While 11ph22 takes every reasonable step to protect your data, you also play an important role. Keep your login credentials confidential, use a strong and unique password for your 11ph22 account, and notify us immediately at
[email protected] if you suspect unauthorized access to your account.
8 Cookies and Tracking Technologies
11ph22 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
- Performance and Analytics Cookies: These cookies collect anonymized information about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve the Platform experience.
- Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience on the 11ph22 Platform.
- Marketing Cookies: Where you have consented, these cookies may be used to deliver relevant promotional content about 11ph22 offers. You may withdraw your consent to marketing cookies at any time through your browser settings.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11ph22 Platform. For more information on managing cookies, refer to your browser's help documentation.
9 Your Data Privacy Rights
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 11ph22:
- Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
- Right of Access: You have the right to request a copy of the personal data that 11ph22 holds about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your 11ph22 account settings.
- Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
- Right to Lodge a Complaint: If you believe that 11ph22 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact the 11ph22 support team via live chat or at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10 Minors and Age Restriction
The 11ph22 Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling and sports betting. 11ph22 does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 11ph22 Platform, please notify us immediately via live chat or at [email protected].
Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent underage access to gambling platforms.
11 Changes to This Privacy Policy
11ph22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent notice on the Platform.
The date of the most recent revision is indicated at the top of this page. Your continued use of the 11ph22 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.